Frequently Asked Questions
Find quick answers about orders, shipping, returns, refunds, and our home decor products.
1. What products does UNUSHOME sell?
UNUSHOME offers modern home decor products, including wall art, ceramic vases, decorative candles, table lamps, and other carefully selected pieces designed to create a calm and beautiful home.
2. Do you offer free shipping?
Yes. We offer free worldwide shipping on eligible orders. Any shipping details or additional costs, if applicable, will be clearly shown at checkout before you complete your purchase.
3. How long does delivery take?
Estimated delivery time is usually 3–7 business days after your order has been processed and shipped. Delivery times may vary depending on your location, carrier service, customs procedures, or unexpected delays.
4. How long does order processing take?
Orders are usually processed within 1–3 business days after payment is confirmed. Processing may take longer during holidays, sales events, or periods of high order volume.
5. Will I receive a tracking number?
Yes. Once your order has been shipped, you may receive a shipping confirmation email with tracking information. Please allow some time for tracking details to update after the carrier receives your package.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. If your order has already been processed or shipped, we may not be able to cancel it.
7. What is your return policy?
We offer a 60-day return policy. You may request a return within 60 days from the date you receive your order. Items must be unused, undamaged, and in their original condition and packaging.
8. How do I request a return or refund?
To request a return or refund, please email us at [email protected] with your order number, the item you want to return, and the reason for your request. Our support team will provide return instructions.
9. What should I do if my item arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the product and packaging so we can help resolve the issue quickly.
10. Are product colors exactly the same as shown on the website?
We do our best to show product colors and details accurately. However, colors may appear slightly different depending on your screen settings, lighting, and device display.
11. Are your products suitable for gifting?
Yes. Many UNUSHOME products are perfect for housewarmings, birthdays, weddings, holidays, and thoughtful gifts for people who love home decor and cozy living spaces.
12. How can I contact UNUSHOME?
You can contact us by email at [email protected]. Our team will do our best to respond and help with your question as soon as possible.