Return and Refund Policy

At UNUSHOME, your satisfaction is important to us. We want you to feel confident when shopping for home decor products from our store. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Period

We offer a 60-day return policy. You may request a return within 60 days from the date you receive your order. Return requests made after 60 days may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must be unused, undamaged, and in its original condition. It should also be returned with its original packaging, tags, labels, and any included accessories if applicable.

3. Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, items marked as final sale, used candles, damaged items caused by customer misuse, or products returned without original packaging.

4. How to Request a Return

To request a return, please contact us at [email protected] with your order number, the item you wish to return, and the reason for your return. Our support team will review your request and provide return instructions.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your returned item is delivered safely.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order. Please include your order number and clear photos of the product and packaging so we can help resolve the issue quickly.

7. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.

8. Refund Time

Refunds are usually processed within 5–10 business days after approval. Please note that your bank or payment provider may take additional time to post the refund to your account.

9. Exchanges

If you would like to exchange an item, please contact us first. Exchanges may depend on product availability. If the item you want is unavailable, we may offer a refund or another suitable solution.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or damaged items, please contact us:

Email: [email protected]
Website: https://unushome.shop/